Privacy Policy


Trihalo Accountancy Pty Limited (ABN 48 639 182 791) is committed to ensuring the confidentiality and security of your personal information. We have therefore developed this policy to inform you of how we manage your personal information and maintain its integrity and security in accordance with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth) (Privacy Act) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

We will update this Privacy Policy as required. If it is changed, the changes will be posted on our website so that you are always aware of the sort of information collected, how the information may be used, and under what circumstances it may be disclosed to a third party. Please note that if at any time we are required by law to release information about you or your organisation, we must cooperate fully.

What type of personal information do we collect?

We aim to collect personal information only relevant and necessary to the services you have requested from us. As a provider of business and taxation services as well as numerous other accounting services, the main types of personal information we collect include (but are not limited to):

  • Names;
  • Contact Details;
  • Dates of Birth;
  • Tax File Numbers;
  • Australian Business Numbers;
  • and Bank Account Details.

You have a right not to provide information that can identify you, but failure to provide this information may prevent us from providing our services or alternatively, affect the adequacy or appropriateness of advice or accounting services we give to you.

How do we collect personal information?

We generally collect personal information directly from the individual by way of face to face meetings, virtual online meetings, telephone conversations, mail and email correspondence.

We will not collect any personal information about you except when you have knowingly provided that information to us or authorised a third party to provide that information to us.

Why do we collect personal information?

We collect personal information primarily to ensure we have all the relevant and necessary information to provide our services to you, these include (but are not limited to):

  • completion of documentation and application forms (e.g. Tax Returns);
  • to comply with relevant laws, regulations and other legal obligation; and
  • to ensure we provide you with the most up-to-date information relevant to your changing circumstances.

Disclosure to third parties?

The following third parties may have access to your personal information:

  • IT support technicians; and
  • File storage services.

We will not otherwise disclose your personal information unless:

  • it is required by law;
  • it is authorised by law; and
  • you have consented to us disclosing the information.

Unsolicited personal information?

In the event we receive unsolicited personal information about you, if possible, we will seek to return this information to the person who provided it, unless we can determine that you have given your consent to provide this information to us. In all other cases, we destroy or de-identify the information, unless the personal information is relevant to the services we provide to you.

How do we keep your personal information secure?

We are committed to maintaining the security and confidentiality of the personal information you entrust us with and we will take all reasonable and necessary precautions to ensure your personal information is not disclosed, used or altered by any unauthorised parties.
We have the following security measures in place to protect your personal information:

  • our offices are securely locked after hours;
  • our offices are monitored regularly by building security;
  • all computers have password protection
  • all computers linked to our intranet are password and virus protected; and
  • our intranet is protected by a firewall to guard against unauthorised access.

Correcting and updating your personal information?

We are committed to ensuring that all personal information collected, used and disclosed is relevant, accurate, complete and up-to-date.

We encourage individuals to contact us in order to update any personal information we hold about them. If we correct information that has previously been disclosed to another entity, we will notify the other entity within a reasonable period of the correction. If we believe personal information may not be accurate, we will take reasonable steps to correct the information.

Inquiries and complaints?

If you have any questions about our privacy policy or wish to make a complaint about how we have dealt with your personal information, please contact us so that we can have the opportunity to resolve the issue to your satisfaction.

How to contact us?

Trihalo Accountancy Pty Limited
Shop 7, 23 Hassall Street
Parramatta NSW 2150
Tel: (02) 9066 8550